Question 1

What is the primary role of the National Commission under the Consumer Protection Act, 2019?

Accepted Answer

Correct Option: A. Solution: The National Commission has jurisdiction to entertain complaints where the value of goods or services paid as consideration exceeds two crore rupees.

Question 2

Under the Consumer Protection Act 2019, which right allows consumers to seek compensation for any loss or injury suffered due to negligence?

Accepted Answer

Correct Option: C. Solution: The Right to Seek Redressal allows consumers to get relief against unfair trade practices or unscrupulous exploitation, including compensation for any loss or injury suffered.

Question 3

What is the jurisdiction of the District Commission under the Consumer Protection Act 2019?

Accepted Answer

Correct Option: A. Solution: The District Commission has jurisdiction to entertain complaints where the value of goods or services paid as consideration does not exceed fifty lakh rupees.

Question 4

A consumer purchases a product that does not meet the quality standards promised by the seller. Which consumer right allows them to seek compensation?

Accepted Answer

Correct Option: C. Solution: The Right to Seek Redressal allows consumers to get compensation or a replacement for products that do not meet promised standards.

Question 5

A consumer files a complaint regarding a defective product. The State Commission's order is unsatisfactory. Where can the consumer appeal next?

Accepted Answer

Correct Option: B. Solution: If any of the parties are not satisfied by the order of the State Commission, they can appeal against such order to the National Commission within a period of thirty days.

Question 6

Which of the following is a function of consumer organizations and NGOs in India?

Accepted Answer

Correct Option: C. Solution: Consumer organizations and NGOs provide legal assistance to consumers, helping them seek legal remedies for their grievances.

Question 7

Which consumer right is reinforced by the proposal for food outlets to declare the type of oil used in cooking?

Accepted Answer

Correct Option: B. Solution: The Right to be Informed ensures that consumers have access to all necessary information about a product, including ingredients and other relevant details.

Question 8

Which of the following is a relief available to consumers under the Consumer Protection Act, 2019?

Accepted Answer

Correct Option: B. Solution: The Consumer Protection Act, 2019, provides for the replacement of defective goods as a form of relief to consumers.

Question 9

In the context of consumer protection, what is the primary purpose of the 'Jago Grahak Jago' campaign?

Accepted Answer

Correct Option: B. Solution: The 'Jago Grahak Jago' campaign is designed to educate consumers about their rights and protections under the law.

Question 10

A consumer purchases a product that turns out to be defective. Which consumer right allows them to seek a replacement or refund?

Accepted Answer

Correct Option: C. Solution: The Right to Seek Redressal allows consumers to get relief against unfair trade practices or defective products.

Question 11

In the context of consumer protection, what is the primary role of consumer organizations and NGOs?

Accepted Answer

Correct Option: B. Solution: Consumer organizations and NGOs play a crucial role in educating consumers about their rights and providing protection against unfair practices.

Question 12

Under the Consumer Protection Act 2019, which of the following rights allows a consumer to seek redressal against unfair trade practices?

Accepted Answer

Correct Option: C. Solution: The Right to Seek Redressal allows consumers to get relief against unfair trade practices or unscrupulous exploitation.

Question 13

Which consumer right is reinforced by the proposal for food outlets to declare the kind of oil/fat used in cooking?

Accepted Answer

Correct Option: B. Solution: The proposal reinforces the Right to be Informed, ensuring consumers have complete information about the products they consume.

Question 14

A company is found guilty of hoarding essential goods to create artificial scarcity and inflate prices. Which consumer right is being violated?

Accepted Answer

Correct Option: D. Solution: Hoarding violates the consumer's right to assured availability, as it restricts access to essential goods.

Question 15

How do consumer organizations and NGOs contribute to the redressal of consumer grievances?

Accepted Answer

Correct Option: C. Solution: Consumer organizations and NGOs help by filing complaints and providing legal assistance to consumers seeking redressal.

Question 16

Which of the following is a right provided to consumers under the Consumer Protection Act 2019?

Accepted Answer

Correct Option: A. Solution: The Consumer Protection Act 2019 provides consumers with the right to safety, among other rights.

Question 17

Which legal framework provides the basis for addressing consumer grievances in India?

Accepted Answer

Correct Option: C. Solution: The Consumer Protection Act, 2019, provides the basis for addressing consumer grievances and protecting consumer rights in India.

Question 18

Under the Consumer Protection Act 2019, which redressal agency would handle a consumer complaint where the value of goods or services paid as consideration exceeds two crore rupees?

Accepted Answer

Correct Option: C. Solution: The National Commission has jurisdiction to entertain complaints where the value of goods or services paid as consideration exceeds two crore rupees.

Question 19

Which of the following is a responsibility of consumers under the Consumer Protection Act?

Accepted Answer

Correct Option: B. Solution: Consumers are responsible for being aware of various goods and services available in the market to make informed choices.

Question 20

How do consumer organizations and NGOs assist consumers in the legal process?

Accepted Answer

Correct Option: B. Solution: Consumer organizations and NGOs assist consumers by providing aid, legal advice, and filing complaints in consumer courts on their behalf.

Question 21

If a consumer files a complaint about a defective product, which right are they exercising?

Accepted Answer

Correct Option: B. Solution: The right to seek redressal allows consumers to get relief against unfair trade practices or unscrupulous exploitation.

Question 22

Which of the following is NOT a responsibility of a consumer?

Accepted Answer

Correct Option: C. Solution: Ignoring product labels is not a responsibility of a consumer. Consumers should read labels carefully to make informed choices.

Question 23

A company advertises a product as having a feature it does not possess. Which consumer right is violated?

Accepted Answer

Correct Option: A. Solution: The right to be informed ensures that consumers have complete information about the product, including its true features.

Question 24

Which agency is responsible for protecting consumer rights at the national level under the Consumer Protection Act 2019?

Accepted Answer

Correct Option: C. Solution: The National Commission has jurisdiction over the whole country and is responsible for protecting consumer rights at the national level.

Question 25

Which of the following is considered an unfair trade practice under the Consumer Protection Act 2019?

Accepted Answer

Correct Option: C. Solution: False and misleading advertising is considered an unfair trade practice as it misleads consumers about the quality or benefits of a product.

Question 26

What should a consumer do if they encounter a shortcoming in the quality of goods purchased?

Accepted Answer

Correct Option: B. Solution: Consumers should file a complaint in an appropriate consumer forum even if the amount involved is small.

Question 27

Why is it important for consumers to be aware of the various goods and services available in the market?

Accepted Answer

Correct Option: A. Solution: Being aware of various goods and services allows consumers to make an intelligent and wise choice, ensuring they select the best option available.

Question 28

How does hoarding affect market conditions?

Accepted Answer

Correct Option: B. Solution: Hoarding leads to scarcity of products and a subsequent rise in prices, which is an unfair trade practice.

Question 29

Which of the following rights allows a consumer to be protected against goods and services that are hazardous to life and property?

Accepted Answer

Correct Option: B. Solution: The Right to Safety allows consumers to be protected against goods and services that are hazardous to life, health, and property.

Question 30

A consumer notices that a product does not have the ISI mark. Which consumer right is being compromised?

Accepted Answer

Correct Option: B. Solution: The right to safety ensures that consumers are protected against goods that are hazardous to life and property, which is signified by quality marks like ISI.

Question 31

Which of the following bodies is responsible for handling consumer grievances where the value of goods or services does not exceed fifty lakh rupees?

Accepted Answer

Correct Option: A. Solution: The District Commission has jurisdiction to entertain complaints where the value of goods or services paid as consideration does not exceed fifty lakh rupees.

Question 32

Which consumer right ensures that a consumer can seek a remedy if a product or service falls short of expectations?

Accepted Answer

Correct Option: C. Solution: The Right to Seek Redressal allows consumers to get remedies against unfair trade practices or exploitation, including replacement or compensation.

Question 33

Which of the following is NOT considered a consumer under the Consumer Protection Act 2019?

Accepted Answer

Correct Option: C. Solution: Under the Consumer Protection Act 2019, a person who buys goods for resale or commercial purposes is not considered a consumer.

Question 34

What is one of the primary roles of consumer organizations and NGOs in consumer protection?

Accepted Answer

Correct Option: B. Solution: Consumer organizations and NGOs play a crucial role in educating consumers about their rights and providing legal assistance to protect their interests.

Question 35

What is the primary responsibility of a consumer when purchasing goods to ensure quality assurance?

Accepted Answer

Correct Option: B. Solution: Consumers should buy only standardized goods as they provide quality assurance, such as looking for ISI mark on electrical goods or Hallmark on jewelry.

Question 36

Which act replaced the Consumer Protection Act of 1986 to address consumer concerns more effectively?

Accepted Answer

Correct Option: A. Solution: The Consumer Protection Act, 2019 replaced the Act of 1986 to widen its scope in addressing consumer concerns.

Question 37

Under the Consumer Protection Act 2019, which of the following scenarios would be considered a deficiency in service?

Accepted Answer

Correct Option: B. Solution: According to the Consumer Protection Act 2019, non-availability of cash in ATMs is considered a deficiency in service, as it fails to provide the expected service to the consumer.

Question 38

Which of the following is NOT a function of the Consumer Protection Act, 2019?

Accepted Answer

Correct Option: B. Solution: The Consumer Protection Act, 2019, does not regulate the sale of agricultural products; it focuses on consumer rights and redressal mechanisms.

Question 39

Which consumer right is exercised when a consumer files a complaint about a defective product?

Accepted Answer

Correct Option: B. Solution: The Right to be Heard ensures that consumers can file complaints and have their issues addressed by businesses or consumer courts.

Question 40

In the context of consumer responsibilities, why is it important for consumers to read labels carefully?

Accepted Answer

Correct Option: B. Solution: Reading labels carefully provides consumers with essential information about the product, such as prices, net weight, and expiry dates.

Question 41

Which of the following Acts is NOT part of the legal framework for consumer protection in India?

Accepted Answer

Correct Option: D. Solution: The Companies Act, 2013, primarily deals with the regulation of companies and is not specifically aimed at consumer protection. The other Acts listed are part of the legal framework for consumer protection.

Question 42

Which of the following is a responsibility of consumers under the Consumer Protection Act?

Accepted Answer

Correct Option: B. Solution: Consumers are responsible for buying only standardised goods as they provide quality assurance.

Question 43

Why is it important for consumers to ask for a cash memo on purchase of goods or services?

Accepted Answer

Correct Option: A. Solution: A cash memo serves as proof of the purchase made and is important for any future claims or complaints.

Question 44

What is the primary purpose of the Consumer Protection Act 2019?

Accepted Answer

Correct Option: B. Solution: The Consumer Protection Act 2019 seeks to protect and promote consumers' interests through speedy and inexpensive redressal of their grievances.

Question 45

How does the Consumer Protection Act 2019 empower consumers?

Accepted Answer

Correct Option: C. Solution: The Consumer Protection Act 2019 empowers consumers by allowing them to file complaints against unfair trade practices and seek redressal.

Question 46

What is the jurisdiction of the State Commission under the Consumer Protection Act 2019?

Accepted Answer

Correct Option: B. Solution: The State Commission has jurisdiction over complaints where the value of goods or services paid as consideration exceeds fifty lakh rupees but does not exceed two crore rupees.

Question 47

What action should a consumer take if they encounter a product priced above its Maximum Retail Price (MRP)?

Accepted Answer

Correct Option: B. Solution: Consumers should report to the consumer forum if they encounter overcharging, as it is a violation of consumer rights.

Question 48

What is the primary purpose of the Central Consumer Protection Authority (CCPA) under the Consumer Protection Act, 2019?

Accepted Answer

Correct Option: A. Solution: The CCPA is established to regulate matters relating to the violation of consumer rights, unfair trade practices, and false or misleading advertisements.

Question 49

What is the jurisdiction limit for complaints that can be filed in the District Commission under the Consumer Protection Act, 2019?

Accepted Answer

Correct Option: A. Solution: The District Commission has jurisdiction to entertain complaints where the value of goods or services paid as consideration does not exceed Rs. 50 lakh.

Question 50

Which of the following roles do consumer organizations and NGOs NOT typically perform in protecting consumer interests?

Accepted Answer

Correct Option: C. Solution: Consumer organizations and NGOs do not manufacture consumer goods; they focus on legal assistance, education, and advocacy.

Question 51

Which of the following is an example of an unfair trade practice?

Accepted Answer

Correct Option: B. Solution: False advertising is considered an unfair trade practice as it misleads consumers.

Question 52

What is the primary role of consumer organisations and NGOs in consumer protection?

Accepted Answer

Correct Option: B. Solution: Consumer organisations and NGOs play a crucial role in educating consumers about their rights and providing protection against exploitation.

Question 53

Which consumer right is reinforced by the requirement for hotels to declare the kind of oil/fat used in cooking each food item on their menus?

Accepted Answer

Correct Option: B. Solution: The requirement for hotels to declare the kind of oil/fat used in cooking reinforces the Right to be Informed, ensuring consumers have complete information about the products they consume.

Question 54

What is a key function of consumer organizations in the context of consumer education?

Accepted Answer

Correct Option: B. Solution: Consumer organizations conduct comparative testing of products to inform consumers about quality and help them make informed choices.

Question 55

Which of the following rights under the Consumer Protection Act 2019 ensures that a consumer can choose from a variety of products at competitive prices?

Accepted Answer

Correct Option: C. Solution: The Right to be Assured ensures that consumers have access to a variety of products at competitive prices, allowing them to make informed choices.

Question 56

Which of the following is NOT a function of the Central Consumer Protection Authority (CCPA) under the Consumer Protection Act 2019?

Accepted Answer

Correct Option: B. Solution: The CCPA regulates matters related to violation of consumer rights and misleading advertisements, but consumer grievances are handled by the three-tier enforcement machinery.

Question 57

Under the Consumer Protection Act 2019, which consumer right ensures that consumers can obtain relief against unfair trade practices if a product or service falls short of expectations?

Accepted Answer

Correct Option: C. Solution: The Right to Seek Redressal allows consumers to obtain relief against unfair trade practices or unscrupulous exploitation if a product or service falls short of their expectations.

Question 58

Under the Consumer Protection Act 2019, which right empowers consumers to be protected from hazardous goods and services?

Accepted Answer

Correct Option: B. Solution: The Right to Safety ensures that consumers are protected against goods and services that are hazardous to life, health, and property.

Question 59

What is the jurisdiction limit for cases that can be filed in the District Commission under the Consumer Protection Act 2019?

Accepted Answer

Correct Option: A. Solution: The District Commission can entertain complaints where the value of goods or services paid as consideration does not exceed Rs. 50 lakh.

Question 60

Which of the following is NOT a function of consumer organizations and NGOs?

Accepted Answer

Correct Option: C. Solution: Consumer organizations and NGOs do not provide financial compensation; they focus on education, advocacy, and legal assistance.

Question 61

Which of the following is NOT a right provided under the Consumer Protection Act 2019?

Accepted Answer

Correct Option: C. Solution: The Consumer Protection Act 2019 provides for rights such as Right to Safety, Right to be Informed, and Right to Consumer Education, but not Right to Free Goods.

Question 62

Which consumer responsibility is highlighted when a consumer files a complaint for a product that does not meet quality standards?

Accepted Answer

Correct Option: B. Solution: Consumers should file a complaint in an appropriate consumer forum if they encounter a shortcoming in the quality of goods purchased or services availed.

Question 63

The Consumer Protection Act 2019 provides consumers with the right to safety, which protects them against hazardous goods and services.

Accepted Answer

Answer: True. Solution: The Consumer Protection Act 2019 includes the right to safety, ensuring consumers are protected against goods and services that are hazardous to life, health, and property.

Question 64

The Consumer Protection Act 2019 replaced the Consumer Protection Act 1986 to address a wider scope of consumer concerns.

Accepted Answer

Answer: True. Solution: The Consumer Protection Act 2019 was enacted to replace the Act of 1986, aiming to address a broader range of consumer issues.

Consumer Protection

Learning Objectives

Learning Objectives

Revision Notes & Summary

Consumer Protection

Importance of Consumer Protection

Legal Protection to Consumers

Consumer Rights (Consumer Protection Act, 1986)

Consumer Responsibilities

Ways and Means of Consumer Protection

Redressal Mechanism

Conclusion

Exam Tips & Common Mistakes

Common Mistakes and Exam Tips in Consumer Protection

Common Pitfalls

Exam Tips

AI Learning Assistant

Practice Test – MCQs, True/False

Experience the StudyTunnel Method

Step 1: Chapter Practice

Step 2: Term Boss Exam

Step 3: Redemption Arena

Practice, Analyze & Improve 🚀

Multiple Choice Questions

Q1.What is the primary role of the National Commission under the Consumer Protection Act, 2019?

Correct Answer: A

Q2.Under the Consumer Protection Act 2019, which right allows consumers to seek compensation for any loss or injury suffered due to negligence?

Correct Answer: C

Q3.What is the jurisdiction of the District Commission under the Consumer Protection Act 2019?

Correct Answer: A

Q4.A consumer purchases a product that does not meet the quality standards promised by the seller. Which consumer right allows them to seek compensation?

Correct Answer: C

Q5.A consumer files a complaint regarding a defective product. The State Commission's order is unsatisfactory. Where can the consumer appeal next?

Correct Answer: B

Q6.Which of the following is a function of consumer organizations and NGOs in India?

Correct Answer: C

Q7.Which consumer right is reinforced by the proposal for food outlets to declare the type of oil used in cooking?

Correct Answer: B

Q8.Which of the following is a relief available to consumers under the Consumer Protection Act, 2019?

Correct Answer: B

Q9.In the context of consumer protection, what is the primary purpose of the 'Jago Grahak Jago' campaign?

Correct Answer: B

Q10.A consumer purchases a product that turns out to be defective. Which consumer right allows them to seek a replacement or refund?

Correct Answer: C

Q11.In the context of consumer protection, what is the primary role of consumer organizations and NGOs?

Correct Answer: B

Q12.Under the Consumer Protection Act 2019, which of the following rights allows a consumer to seek redressal against unfair trade practices?

Correct Answer: C

Q13.Which consumer right is reinforced by the proposal for food outlets to declare the kind of oil/fat used in cooking?

Correct Answer: B

Q14.A company is found guilty of hoarding essential goods to create artificial scarcity and inflate prices. Which consumer right is being violated?

Correct Answer: D

Q15.How do consumer organizations and NGOs contribute to the redressal of consumer grievances?

Correct Answer: C

Q16.Which of the following is a right provided to consumers under the Consumer Protection Act 2019?

Correct Answer: A

Q17.Which legal framework provides the basis for addressing consumer grievances in India?

Correct Answer: C

Q18.Under the Consumer Protection Act 2019, which redressal agency would handle a consumer complaint where the value of goods or services paid as consideration exceeds two crore rupees?

Correct Answer: C

Q19.Which of the following is a responsibility of consumers under the Consumer Protection Act?

Correct Answer: B

Q20.How do consumer organizations and NGOs assist consumers in the legal process?

Correct Answer: B

Q21.If a consumer files a complaint about a defective product, which right are they exercising?

Correct Answer: B

Q22.Which of the following is NOT a responsibility of a consumer?

Correct Answer: C

Q23.A company advertises a product as having a feature it does not possess. Which consumer right is violated?

Correct Answer: A

Q24.Which agency is responsible for protecting consumer rights at the national level under the Consumer Protection Act 2019?

Correct Answer: C

Q25.Which of the following is considered an unfair trade practice under the Consumer Protection Act 2019?

Correct Answer: C

Q26.What should a consumer do if they encounter a shortcoming in the quality of goods purchased?

Correct Answer: B

Q27.Why is it important for consumers to be aware of the various goods and services available in the market?

Correct Answer: A

Q28.How does hoarding affect market conditions?

Correct Answer: B