- Define staffing and its relationship with Human Resource Management.
- State the need and importance of staffing.
- Describe the steps in the staffing process.
- State the meaning of recruitment and selection.
- Identify important sources of recruitment.
- Describe the steps in the selection process.
- Appreciate the need for training and development.
- Explain various on-the-job and off-the-job methods of training.
Staffing
CBSE Learning Objectives – Key Concepts & Skills You Must Know
CBSE Revision Notes & Quick Summary for Last-Minute Study
Staffing Notes
Definition of Staffing
- Staffing is the managerial function of filling and keeping filled the positions in an organisation structure.
Importance of Staffing
- Staffing fulfills the requirement of having the right people for the right job.
- It is crucial for the long-term success of a company.
Aspects of Staffing
-
Recruitment
- Process of searching for prospective employees and stimulating them to apply for jobs.
- Sources of Recruitment:
- Internal Sources: Transfers and promotions within the organization.
- External Sources: Direct recruitment, advertisements, employment exchanges, placement agencies, campus recruitment, etc.
-
Selection
- Process of choosing from among the pool of prospective job candidates developed at the stage of recruitment.
- Selection Process Steps:
- Preliminary Screening
- Selection Tests (Intelligence, Aptitude, Personality, Trade, Interest Tests)
- Employment Interview
- Reference and Background Checks
- Selection Decision
- Medical Examination
- Job Offer
- Contract of Employment
-
Training and Development
- Need for Training: To increase the aptitudes, skills, and abilities of employees to perform specific jobs.
- Training Methods:
- On-the-Job Methods:
- Apprenticeship Programs
- Coaching
- Internship Training
- Job Rotation
- Off-the-Job Methods:
- Classroom Lectures/Conferences
- Films
- Case Studies
- Computer Modelling
- Vestibule Training
- Programmed Instruction
- On-the-Job Methods:
Challenges in Staffing
- Intense competition and rising attrition levels lead to increased salary hikes to retain talent.
- Companies face difficulties in recruiting qualified candidates due to a strong jobseeker's market.
Leadership and Culture in Staffing
- Leadership styles, such as that of Narayana Murthy at Infosys, emphasize the importance of empowering employees and creating a culture of closeness and support.
Conclusion
- Effective staffing is essential for maintaining a competitive position in the market and ensuring the long-term success of an organization.
CBSE Exam Tips, Important Questions & Common Mistakes to Avoid
Common Mistakes and Exam Tips in Staffing
Common Pitfalls
- Over-reliance on Academic Qualifications: Many candidates are selected based solely on their academic qualifications without considering their practical skills or fit for the job.
- Neglecting the Importance of Orientation: Failing to provide adequate orientation can lead to poor first impressions and decreased job performance.
- Ignoring Internal Recruitment Sources: Organizations often overlook internal candidates who may be well-suited for open positions, leading to missed opportunities for employee development.
- Inadequate Reference Checks: Skipping thorough reference checks can result in hiring unsuitable candidates who may not perform well in the organization.
- Rushing the Selection Process: Quick hiring decisions without proper evaluation can lead to costly mistakes, such as accepting candidates who do not meet job requirements.
Tips for Avoiding Mistakes
- Implement a Rigorous Selection Process: Ensure that the selection process includes multiple stages such as tests, interviews, and reference checks to accurately assess candidates.
- Provide Comprehensive Orientation: Develop a structured orientation program to help new hires acclimate to the company culture and their roles effectively.
- Utilize Internal Talent: Regularly assess internal candidates for potential promotions or transfers to leverage existing talent within the organization.
- Conduct Thorough Reference Checks: Always verify candidates' backgrounds and previous employment to ensure they have the necessary qualifications and experience.
- Take Time in Decision Making: Avoid hasty hiring decisions by allowing sufficient time for evaluation and consideration of all candidates.
CBSE Quiz & Practice Test – MCQs, True/False Questions with Solutions
Multiple Choice Questions
A.
Apprenticeship Programs
B.
Job Rotation
C.
Classroom Lectures
D.
Case Study
Correct Answer: B
Solution:
Job Rotation involves shifting the trainee from one department to another or from one job to another, enabling them to gain a broader understanding of all parts of the business.
A.
Job Title
B.
Employee's personal hobbies
C.
Duties and Responsibilities
D.
Rates of Pay
Correct Answer: B
Solution:
A written contract of employment typically includes job title, duties, responsibilities, and rates of pay, but not personal hobbies.
A.
Due to the decrease in organizational size.
B.
Because of rapid technological advancements and complex human behavior.
C.
As a result of reduced competition in the market.
D.
Due to a decline in the need for specialized skills.
Correct Answer: B
Solution:
The staffing function has become more important due to rapid technological advancements and the increasing complexity of human behavior, which require skilled and adaptable employees.
A.
Decreased competition
B.
Rapid advancement of technology
C.
Lower employee turnover
D.
Simplified job roles
Correct Answer: B
Solution:
The staffing function has gained importance due to rapid technological advancements, increasing organizational size, and complex human behavior.
A.
Due to a decrease in organizational size
B.
Because of rapid technological advancements and complex human behavior
C.
Because it reduces the need for training
D.
Due to the simplicity of modern jobs
Correct Answer: B
Solution:
The staffing function has assumed greater importance due to rapid technological advancements, increasing organizational size, and complex human behavior.
A.
Because jobs are simple and easy to learn
B.
To reduce the need for technological advancements
C.
To adapt to rapid changes in job requirements and skills
D.
To decrease the need for employee development
Correct Answer: C
Solution:
Training is important because it helps organizations and employees adapt to rapid changes in job requirements and skills due to technological advancements.
A.
To evaluate the financial performance of new employees.
B.
To introduce the selected employee to the organization and familiarize them with the rules and policies.
C.
To conduct medical examinations.
D.
To finalize the employment contract.
Correct Answer: B
Solution:
Placement and orientation involve introducing the selected employee to other employees and familiarizing them with the organization's rules and policies.
A.
Human resources are considered as financial liabilities.
B.
Human resources are included on the balance sheet to affirm their asset value.
C.
Human resources are seen as a temporary resource.
D.
Human resources are not considered important for competitive positioning.
Correct Answer: B
Solution:
Infosys includes its human resources on its balance sheet to affirm their asset value, recognizing their importance in maintaining competitive positioning.
A.
It guarantees a promotion within the company.
B.
It increases employee morale and reduces absenteeism.
C.
It allows employees to work fewer hours.
D.
It provides immediate financial bonuses.
Correct Answer: B
Solution:
Training and development increase employee morale and reduce absenteeism by improving skills and job satisfaction.
A.
It is used to provide feedback to employees.
B.
It serves as a valid record for future reference.
C.
It is a document that outlines the job responsibilities.
D.
It is used to calculate employee salaries.
Correct Answer: B
Solution:
The attestation form contains vital details about the candidate, which are authenticated and attested, serving as a valid record for future reference.
A.
It ensures the organization gets the best among the available candidates.
B.
It reduces the need for training and development.
C.
It eliminates the need for a human resource department.
D.
It focuses solely on internal recruitment.
Correct Answer: A
Solution:
The selection process is significant because it ensures that the organization gets the best candidates available, enhancing the self-esteem and prestige of those selected.
A.
To fill positions as quickly as possible.
B.
To ensure the organization gets the best among the available candidates.
C.
To enhance the self-esteem of all applicants.
D.
To provide training to new employees.
Correct Answer: B
Solution:
The selection process ensures that the organization gets the best among the available candidates, which is crucial for maintaining quality and performance standards.
A.
To fill and keep filled the positions in the organization structure
B.
To increase the production of goods
C.
To manage the financial resources
D.
To develop new products
Correct Answer: A
Solution:
Staffing is described as the managerial function of filling and keeping filled the positions in the organization structure.
A.
Increased performance leading to higher earnings.
B.
Improved skills and knowledge for a better career.
C.
Increased likelihood of accidents due to overconfidence.
D.
Higher satisfaction and morale among employees.
Correct Answer: C
Solution:
Training makes the employee more efficient to handle machines, thus less prone to accidents, contrary to option C.
A.
To determine the financial budget for staffing
B.
To evaluate the current workforce and identify gaps
C.
To train new employees
D.
To conduct interviews with potential candidates
Correct Answer: B
Solution:
Workforce analysis is used to evaluate the current workforce and identify gaps in skills and numbers, which helps in understanding the manpower requirements.
A.
Job Rotation
B.
Internship Training
C.
Class Room Lectures/Conferences
D.
Coaching
Correct Answer: C
Solution:
Class Room Lectures/Conferences are considered an 'Off-the-Job' training method, where learning occurs away from the actual work environment.
A.
To evaluate the applicant's suitability for the job
B.
To negotiate salary
C.
To complete the attestation form
D.
To conduct a medical examination
Correct Answer: A
Solution:
The employment interview is a formal conversation to evaluate the applicant's suitability for the job.
A.
To affirm their asset value
B.
To reduce tax liabilities
C.
To increase company profits
D.
To improve employee morale
Correct Answer: A
Solution:
Infosys includes human resources on its balance sheet to affirm their asset value, recognizing them as a critical non-financial parameter for long-term success.
A.
To evaluate the candidate's technical skills
B.
To verify the candidate's educational qualifications
C.
To ensure the candidate's medical fitness for the job
D.
To assess the candidate's leadership qualities
Correct Answer: C
Solution:
A medical examination is conducted to ensure the candidate is medically fit for the job before the job offer is made.
A.
Increased employee turnover
B.
Enhanced employee productivity
C.
Systematic learning
D.
Higher profits
Correct Answer: A
Solution:
Training and development reduce employee turnover by increasing morale and satisfaction, contrary to option A.
A.
Marketing
B.
Production
C.
Recruitment and selection
D.
Finance
Correct Answer: C
Solution:
Staffing involves recruitment and selection as key functions to fill positions in the organization.
A.
Job Rotation
B.
Internship Training
C.
Apprenticeship Programs
D.
Class Room Lectures
Correct Answer: A
Solution:
Job rotation involves shifting the trainee from one department to another to gain a broader understanding of the business.
A.
Job Rotation
B.
Coaching
C.
Classroom Lectures
D.
Apprenticeship Programs
Correct Answer: C
Solution:
Classroom lectures are a form of off-the-job training.
A.
To fill positions with the first available candidates
B.
To choose candidates based on their salary expectations
C.
To ensure the organization gets the best among the available candidates
D.
To select candidates who are willing to relocate
Correct Answer: C
Solution:
The primary goal of the selection process is to ensure that the organization gets the best among the available candidates, as this enhances the self-esteem and prestige of those selected and conveys the seriousness with which the organization operates.
A.
Increased absenteeism
B.
Improved skills and knowledge
C.
Higher overhead charges
D.
Decreased employee morale
Correct Answer: B
Solution:
Training and development improve employees' skills and knowledge, which is crucial in adapting to rapid technological changes.
A.
To finalize the salary package
B.
To evaluate the applicant's suitability for the job
C.
To provide training to the applicant
D.
To conduct a medical examination
Correct Answer: B
Solution:
An employment interview is a formal conversation conducted to evaluate the applicant's suitability for the job.
A.
Increasing product prices
B.
Attracting and retaining IT talent in a competitive environment
C.
Reducing the number of employees
D.
Implementing outdated technology
Correct Answer: B
Solution:
Infosys faces the challenge of attracting and retaining its IT talent due to the competitive nature of the industry both in India and abroad.
A.
Employees are considered as financial liabilities.
B.
Employees are seen as valuable assets included in the balance sheet.
C.
Employees are regarded as temporary resources.
D.
Employees are treated as external consultants.
Correct Answer: B
Solution:
Infosys includes its human resources on its balance sheet to affirm their asset value, recognizing them as valuable assets.
A.
Job Rotation
B.
Apprenticeship Programs
C.
Classroom Lectures
D.
Case Study
Correct Answer: B
Solution:
Apprenticeship Programs are effective for training on specialized machinery as they involve hands-on experience under the guidance of skilled professionals.
A.
To handle all financial transactions
B.
To manage salaries and employee welfare
C.
To directly deal with and select people for the organization
D.
To oversee marketing strategies
Correct Answer: C
Solution:
As organizations grow, the Human Resource Department is formed to manage people, including directly dealing with and selecting individuals for the organization.
A.
To evaluate the candidate's technical skills
B.
To verify the candidate's educational qualifications
C.
To ensure the candidate is medically fit for the job
D.
To assess the candidate's leadership qualities
Correct Answer: C
Solution:
A medical examination is conducted to ensure that the candidate is medically fit to perform the job duties effectively.
A.
Classroom Lectures
B.
Films
C.
Apprenticeship Programs
D.
Programmed Instruction
Correct Answer: C
Solution:
Apprenticeship Programs are categorized as an 'On-the-Job' training method, where employees learn by doing under supervision.
A.
By reducing the need for new hires.
B.
By increasing employee turnover.
C.
By enabling employees to gain a broader understanding of the business.
D.
By limiting employee interactions.
Correct Answer: C
Solution:
Job rotation benefits an organization by allowing employees to gain a broader understanding of all parts of the business, facilitating future cooperation among departments.
A.
Apprenticeship Programs
B.
Class Room Lectures/Conferences
C.
Films
D.
Case Study
Correct Answer: A
Solution:
Apprenticeship Programs are categorized as on-the-job training methods, not off-the-job.
A.
Apprenticeship Programs
B.
Coaching
C.
Job Rotation
D.
Classroom Lectures
Correct Answer: C
Solution:
Job rotation involves shifting the trainee from one department to another, allowing them to gain a broader understanding of the business.
A.
To ensure the candidate is physically fit for the job.
B.
To determine the candidate's salary.
C.
To assess the candidate's psychological compatibility with the team.
D.
To verify the candidate's educational qualifications.
Correct Answer: A
Solution:
A medical examination is conducted to ensure that the candidate is physically fit for the job, which is a standard part of the selection process.
A.
To train employees for future roles.
B.
To choose the best candidates from a pool of applicants.
C.
To provide orientation to new employees.
D.
To conduct performance appraisals.
Correct Answer: B
Solution:
The selection process is about choosing the best candidates from among the pool of prospective job candidates developed at the recruitment stage.
A.
Ensuring compliance with labor laws
B.
Attracting, retaining, and developing human assets
C.
Implementing cost-cutting measures
D.
Maintaining physical infrastructure
Correct Answer: B
Solution:
Infosys faces the challenge of attracting, retaining, and developing its human assets due to the competitive demand for IT talent both in India and abroad.
A.
Apprenticeship Programs
B.
Job Rotation
C.
Internship Training
D.
Coaching
Correct Answer: B
Solution:
Job rotation involves shifting the trainee from one department to another, providing a broader understanding of the organization.
A.
To randomly select candidates for job positions.
B.
To ensure the organization gets the best among the available candidates.
C.
To reduce the self-esteem of candidates.
D.
To avoid any form of testing and interviews.
Correct Answer: B
Solution:
The selection process ensures that the organization gets the best among the available candidates and enhances the self-esteem and prestige of those selected.
A.
Classroom lectures
B.
Job rotation
C.
Vestibule training
D.
Apprenticeship programs
Correct Answer: C
Solution:
Vestibule training is suitable for rapidly adapting to technological changes as it allows employees to learn and practice on equipment similar to what is used in the actual job, without the pressures of the work environment.
A.
To affirm their asset value and highlight their strategic importance.
B.
To comply with government regulations on financial reporting.
C.
To increase the company's market valuation.
D.
To attract more investors by showcasing a larger asset base.
Correct Answer: A
Solution:
Infosys includes human resources on its balance sheet to affirm their asset value, as they are considered crucial for maintaining the company's competitive position.
A.
To verify the candidate's educational qualifications
B.
To ensure the candidate is physically fit for the job
C.
To assess the candidate's psychological compatibility with the team
D.
To evaluate the candidate's technical skills
Correct Answer: B
Solution:
A medical examination is conducted to ensure that the candidate is physically fit for the job before making a job offer.
A.
The process of training employees
B.
The introduction of a new employee to the organization
C.
The assignment of a job to an employee
D.
The evaluation of employee performance
Correct Answer: C
Solution:
Placement refers to the assignment of a job to an employee, marking the beginning of socialization at the workplace.
A.
To increase the number of employees.
B.
To improve employee performance by enhancing skills and knowledge.
C.
To replace the need for a human resource department.
D.
To focus solely on theoretical knowledge.
Correct Answer: B
Solution:
The primary goal of training in an organization is to improve employee performance by enhancing their skills and knowledge, preparing them for current or future job roles.
A.
To affirm their asset value
B.
To comply with government regulations
C.
To attract more investors
D.
To reduce tax liabilities
Correct Answer: A
Solution:
Infosys includes its human resources on its balance sheet to affirm their asset value, recognizing them as a crucial non-financial parameter for long-term success.
A.
The process of firing employees
B.
The managerial function of filling and keeping filled the positions in the organization
C.
The process of reducing the workforce
D.
The evaluation of employee performance
Correct Answer: B
Solution:
Staffing is described as the managerial function of filling and keeping filled the positions in the organization structure.
A.
To manage all aspects of employee salaries and welfare.
B.
To directly deal with and select people to work for the organization.
C.
To perform specialized activities related to human resources.
D.
To handle the financial transactions of the organization.
Correct Answer: C
Solution:
In large organizations, the human resource department is responsible for performing specialized activities related to human resources, such as recruitment, selection, and training.
A.
It focuses on reducing the number of employees
B.
It ensures the right people are in the right positions
C.
It eliminates the need for training
D.
It decreases the size of the organization
Correct Answer: B
Solution:
Staffing ensures that the right persons are in the right positions, which is crucial for organizational success.
A.
It is the final step in the recruitment process
B.
It involves the employee's performance appraisal
C.
It introduces the employee to the organization and familiarizes them with company policies
D.
It is a method of off-the-job training
Correct Answer: C
Solution:
Orientation introduces the selected employee to other employees and familiarizes them with the organization's rules and policies.
A.
Introducing the selected employee to other employees and familiarizing them with the rules and policies of the organization.
B.
Assigning the employee to the job for which they have been selected.
C.
Evaluating the employee's performance after a probation period.
D.
Providing training to improve job-specific skills.
Correct Answer: B
Solution:
Placement refers to the process of assigning the employee to the job for which they have been selected, ensuring they are in the right position to utilize their skills effectively.
A.
Education is a short-term process focused on specific job skills.
B.
Education is primarily about increasing knowledge and understanding.
C.
Education provides definite answers to all workplace challenges.
D.
Education is limited to technical skills only.
Correct Answer: B
Solution:
Education is the process of increasing the knowledge and understanding of employees, developing a logical and rational mind.
A.
Increased employee turnover
B.
Improved skills and knowledge
C.
Higher overhead charges
D.
Reduced employee morale
Correct Answer: B
Solution:
Training and development improve employees' skills and knowledge, which can lead to better career opportunities and job performance.
A.
It is a short-term process focused on immediate job performance.
B.
It is primarily concerned with increasing employee morale.
C.
It helps in obtaining effective responses to a fast-changing environment.
D.
It only benefits the organization by reducing costs.
Correct Answer: C
Solution:
Training and development help both the organization and the individual by equipping employees to respond effectively to technological and economic changes.
A.
Timely fulfillment of manpower requirements
B.
Increasing company profits
C.
Developing new products
D.
Reducing operational costs
Correct Answer: A
Solution:
The prime concern of the staffing function is the timely fulfillment of manpower requirements within an organization.
A.
To comply with international accounting standards
B.
To affirm the asset value of its human resources
C.
To reduce tax liabilities
D.
To attract more investors
Correct Answer: B
Solution:
Infosys includes its human resources on its balance sheet to affirm their asset value, recognizing them as a crucial non-financial parameter for long-term success.
A.
It reduces the company's tax liabilities
B.
It affirms the asset value of human resources
C.
It simplifies the recruitment process
D.
It increases the company's market share
Correct Answer: B
Solution:
Infosys includes its human resources on the balance sheet to affirm their asset value, recognizing them as a key non-financial parameter for evaluating corporate success.
A.
To provide training to the candidate.
B.
To evaluate the applicant's suitability for the job.
C.
To finalize the employment contract.
D.
To conduct a medical examination.
Correct Answer: B
Solution:
The employment interview is a formal, in-depth conversation conducted to evaluate the applicant's suitability for the job.
A.
To manage financial assets
B.
To maintain competitive position by managing human assets
C.
To develop new software products
D.
To oversee marketing strategies
Correct Answer: B
Solution:
In a knowledge-intensive company like Infosys, human resources play a crucial role in maintaining its competitive position by managing human assets.
A.
Filling and keeping filled the positions in the organization structure
B.
Increasing the organization's financial assets
C.
Developing new products and services
D.
Managing the organization's supply chain
Correct Answer: A
Solution:
Staffing is described as the managerial function of filling and keeping filled the positions in the organization structure.
A.
Marketing strategy development
B.
Recruitment and selection
C.
Product pricing
D.
Financial auditing
Correct Answer: B
Solution:
The staffing process involves recruitment and selection as key steps to fill positions within an organization.
A.
To increase employee salaries
B.
To enhance organizational profits
C.
To help employees grow
D.
To reduce working hours
Correct Answer: C
Solution:
Development refers to learning opportunities designed to help employees grow, covering activities that improve job performance and personal growth.
A.
Training is a hit and trial method that leads to wastage of efforts.
B.
Training enhances employee productivity both in terms of quantity and quality.
C.
Training decreases employee morale and increases absenteeism.
D.
Training is not necessary in a rapidly changing environment.
Correct Answer: B
Solution:
Training enhances employee productivity both in terms of quantity and quality, leading to higher profits for the organization.
A.
Increased employee turnover
B.
Improved skills and knowledge
C.
Higher absenteeism
D.
Reduced job satisfaction
Correct Answer: B
Solution:
Training and development improve skills and knowledge, leading to better career opportunities for employees.
A.
Product development
B.
Financial auditing
C.
Recruitment and selection
D.
Market analysis
Correct Answer: C
Solution:
Human Resource Management is responsible for recruitment and selection, which are crucial steps in the staffing process.
True or False
Correct Answer: False
Solution:
The staffing function has gained greater importance due to rapid technological advancements, as it ensures the organization has the right human resources to achieve its goals.
Correct Answer: False
Solution:
Staffing is a function which all managers need to perform. It is a separate and specialized function and there are many aspects of human relations to be considered.
Correct Answer: True
Solution:
Infosys recognizes the strategic importance of its human resources by including them on its balance sheet, highlighting their asset value.
Correct Answer: False
Solution:
Training and development help both the organization and the individual. Improved skills and knowledge due to training lead to a better career for the individual.
Correct Answer: True
Solution:
The selection process not only ensures the organization gets the best candidates but also enhances the self-esteem and prestige of those who are selected.
Correct Answer: True
Solution:
Infosys recognizes the strategic importance of its human resources by including them on its balance sheet, highlighting their value as assets.
Correct Answer: False
Solution:
Development is an ongoing process that not only improves job performance but also focuses on the overall growth of the individual.
Correct Answer: True
Solution:
The selection process involves rigorous testing and interviews to ensure that the organization selects the most suitable candidates.
Correct Answer: False
Solution:
Training and development benefit both the organization and individual employees by improving skills, knowledge, and performance.
Correct Answer: False
Solution:
Staffing is a continuous process in an organization because it involves managing workforce changes, such as new job creation and employee turnover.
Correct Answer: False
Solution:
In a knowledge-based company like Infosys, leadership style is crucial for employee empowerment, as demonstrated by Narayana Murthy's approach.
Correct Answer: False
Solution:
Development is an ongoing process that not only improves job performance but also fosters personal growth and potential realization.
Correct Answer: False
Solution:
The staffing function is crucial in both small and large organizations as it ensures the right people are in the right positions, which is essential for achieving organizational goals.
Correct Answer: False
Solution:
The staffing function is important in both small and large organizations. In larger organizations, a separate human resource department is often formed to manage staffing due to the complexity and scale of operations.
Correct Answer: True
Solution:
The staffing function has assumed greater importance these days because of rapid advancement of technology, increasing size of organization, and complicated behavior of human beings.
Correct Answer: False
Solution:
Training benefits both the organization and the individual employees by improving skills, increasing performance, and enhancing job satisfaction.
Correct Answer: False
Solution:
Training is a process that can improve current job performance and prepare employees for future roles, making it not solely short-term.
Correct Answer: False
Solution:
Training and development benefit both the organization and individual employees by improving skills, increasing productivity, and enhancing career prospects.
Correct Answer: True
Solution:
Development encompasses activities aimed at improving job performance and fostering personal growth, helping employees realize their potential.
Correct Answer: False
Solution:
Training is typically a short-term process aimed at improving specific job-related skills, whereas development is a long-term process focusing on overall growth.
Correct Answer: True
Solution:
Human Resource Management has evolved from traditional concepts of labor welfare and personnel management, adapting to modern organizational needs.
Correct Answer: True
Solution:
Staffing is a key component of human resource management, involving finding, evaluating, and establishing working relationships with people.
Correct Answer: False
Solution:
Staffing is a continuous process in any organization, as new jobs may be created and existing employees may leave.
Correct Answer: True
Solution:
Development is an ongoing process that encompasses training, focusing on the growth of individuals in all respects.
Correct Answer: False
Solution:
The staffing function has assumed greater importance due to rapid technological advancements, increasing organizational size, and complex human behavior.